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Part 1
Telephone English 1 Telephone Basics 2 Leaving & Taking Messages 3 Calling for Information 4 Making an Appointment 5 Technical Issues 6 Dealing with Complaints Part 2 Business E-mail 1 Email Basics 2 Meeting Arrangements 3 Placing & Handling Orders 4 Inquiring About Work Progress 5 Proposals 6 Complaints & Responding to Complaints Part 3 Presentation 1 Presentation - Opening 2 Presentation - Main Body 3 Presentation - Visual Aids 4 Presentation - Voice 5 Presentation - Conclusion 6 Presentation - Handling Questions Part 4 Meeting 1 Pre-meeting - The Significance of Small Talk 2 Opening a Meeting as the Chairperson 3 Expressing Views 4 Dealing with Interruptions 5 How to Ask Questions 6 Asking for Clarification 7 Concluding the Meeting & Voting Part 5 Negotiation 1 Negotiation - Business Rapport 2 Negotiation - Basics 3 Negotiation Tactics 4 Proposals 5 Dealing with Minor Issues 6 Finalizing a Deal |
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The purpose of this book is to improve the linguistic and business skills of a wide range of different level students of English as a second language. Many students, who have worked for various global companies, already have a vast amount of professional experience that is associated with various facets of different business skills. Their business skills related to presentations, meetings and negotiation are already very good as they conduct these matters on a daily basis. Often, when it comes to dealing with international businesses, what they really lack are their English skills and not their business skills. Consequently, the main focus of this particular book should be on developing the linguistic and sociolinguistic skills of students, including their speaking fluency, grammar, and vocabulary, rather than focusing on business theories.
This particular course is designed to maximize students’ speaking time, while minimizing teachers’ lecture time. In every chapter, there are many different kinds of interesting activities for pair and small group role plays that are designed to maximize each student’s conversation practice time. Instructors should minimize their instruction time at the beginning of each class and start the activities as soon as possible, to ensure students have maximum speaking time. While carefully observing and noting students’ linguistic errors and patterns in the middle of their activities, lecturers must be able to convey effective feedback to students at the end of the activities. Again, many of the activities in this book are designed to put special focus on the students, rather than on the instructor. They make the instructors’ work easier as well. Enjoy your journey! Author _ Sunny S. O. Cho |