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List of Tables, Table of Cases, Preface, Acknowledgements, List of Abbreviations, Chapter 1 ? Introduction, Chapter 2 ? Private Banking In Hong Kong, Chapter 3 ? Arbitration and Dispute Resolution for Banks in Hong Kong, Chapter 4 ? Unfolding The Clients’ Perspective: Knowledge Versus Experience, Chapter 5 ? The Transformation of Disputes ? Case Studies, Chapter 6 ? The Self-Corrective Mechanism for Dispute "Elimination", References |