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The next frontier for user-centered design : making user representations more usable 2
2 The persona lifecycle : a framework for the persona approach 46 3 Phase 1 : family planning (planning a persona effort) 66 4 Phase 2 : conception & gestation (creating personas) 162 5 Phase 3 : birth & maturation (launching and communicating personas) 72 6 Phase 4 : adulthood (using personas) 344 7 Phase 5 : lifetime achievement and retirement (ROI and reuse of personas) 432 8 Users, roles, and personas 498 9 Storytelling and narrative 520 10 Reality and design maps 556 11 Marketing versus design personas 602 12 Why personas work : the psychological evidence 642 App. A G4K organizational archetype and sample persona 665 App. B Example personas from real projects 682 App. C Sample image release form 691 |