Introduction 1

Part 1: Discovering Empathetic Leadership 5
CHAPTER 1: Defining Leadership through the Empathy Lens 7
CHAPTER 2: Understanding Why and How Empathy Matters in Leadership 19
CHAPTER 3: Recognizing that Some Leaders Succeed without Empathy 35
CHAPTER 4: Identifying Where You Are on the Empathy Spectrum 49

Part 2: Becoming an Empathetic Leader 63
CHAPTER 5: Exploring the Mindset of Empathetic Leadership 65
CHAPTER 6: Characterizing Empathetic Leadership 77
CHAPTER 7: Defining Your Goals 95
CHAPTER 8: Practicing Patience 109
CHAPTER 9: Pursuing Perspective 127

Part 3: Leading Others with Empathy 143
CHAPTER 10: Forming Real Connections with Others 145
CHAPTER 11: Leading Groups with Empathy 159
CHAPTER 12: Being Empathetic and Authoritative 175
CHAPTER 13: Handling Failure When Leading with Empathy 189

Part 4: Measuring Your Empathetic Leadership Skills 201
CHAPTER 14: Identifying Your Gaps as an Empathetic Leader 203
CHAPTER 15: Balancing Empathy with Accountability and Results 221
CHAPTER 16: Assessing Your Empathetic Leadership Style 237
CHAPTER 17: Assembling Your Empathetic Leadership Council 251
CHAPTER 18: Measuring Growth without Measuring People 263

Part 5: The Part of Tens 279
CHAPTER 19: Ten Myths about Empathetic Leadership 281
CHAPTER 20: Ten Mistakes for an Empathetic Leader to Avoid 285
CHAPTER 21: Ten Reassurances for Empathetic Leaders 289

Appendix: Glossary 293
Index 299