Foreword xi
Introduction 1

Part I Understanding the Crucible 21
Chapter 1 The Nature of Uncertainty 23
Chapter 2 Crisis as the Leadership Crucible 35
Chapter 3 The Psychology of Leading in Chaos 45

Part II Mindsets for Effective Leadership 57
Chapter 4 The Leadership Mindset Shift 59
Chapter 5 The Human Side of Crisis 71

Part III Specific Techniques for Leading in Uncertainty 83
Chapter 6 Creating Constructive Dialogue as a Leader 85
Chapter 7 Predicting When Your Organization Is Vulnerable 95
Chapter 8 Fostering Initiative and Empowerment as a Leader 105
Chapter 9 Avoiding Accepting a Flawed Plan 119
Chapter 10 Ensuring the Effective Execution of a Plan 133
Chapter 11 Growing and Maintaining a Learning Organization 145
Chapter 12 Managing Failure in Crisis 157
Chapter 13 Leading Through Medical Uncertainty 183
Chapter 14 Avoiding Political Takedown 203
Chapter 15 What Does the Future Hold? 209

Appendix A: Interviewee Biographies 219
Appendix B: General Interview Questions 225
References 227
Acknowledgments 231
About the Authors 233
Index 237