Introduction 1

Part 1: Getting Started with Supply Chain Management 5
CHAPTER 1: The Growing Demand for Supply Chain Management 7
CHAPTER 2: Seeing Supply Chains from Different Perspectives 17
CHAPTER 3: Evaluating Your Supply Chain Strategy 29

Part 2: Managing Supply Chain Processes 45
CHAPTER 4: Connecting Supply Chain Processes 47
CHAPTER 5: Planning the Supply Chain 53
CHAPTER 6: Sourcing, Purchasing, and Procurement 63
CHAPTER 7: Transforming Your Inputs into Products and Services 83
CHAPTER 8: Managing Customer Orders 99
CHAPTER 9: Managing Fulfillment and Logistics 105
CHAPTER 10: Managing Returns and Reverse Supply Chains 129
CHAPTER 11: Enabling and Orchestrating Your Supply Chain 137

Part 3: Using Industry 4.0 Technology to Optimize Supply Chains 153
CHAPTER 12: Selecting Supply Chain Software 155
CHAPTER 13: Integrating Advanced Manufacturing into Your Supply Chain 183
CHAPTER 14: Managing Digital Transformation in Supply Chains 193
CHAPTER 15: Harnessing Artificial Intelligence in Supply Chains 209
CHAPTER 16: Adopting Supply Chain Metrics 217
CHAPTER 17: Building Supply Chain Analytics 235

Part 4: Driving Value with Supply Chain 5.0 253
CHAPTER 18: Improving Your Supply Chain Processes 255
CHAPTER 19: Optimizing Your Supply Chain 275
CHAPTER 20: Improving Supply Chain Resilience 293
CHAPTER 21: Boosting Supply Chain Sustainability 309

Part 5: The Part of Tens 321
CHAPTER 22: Ten Questions to Ask about Your Supply Chain 323
CHAPTER 23: Ten Ways AI Is Changing Supply Chain Management 329

Index 335