Jenny Matthews, CVT, CVPM, is a certified veterinary technician and certified veterinary practice manager who focuses on training and developing technical staff while managing general business operations. Her hands-on experience building training programs from the ground up informs the structured, role-specific guidance throughout this book.

Laura Koger, BS, CVPM, is a certified veterinary practice manager whose expertise lies in the growth and overall development of veterinary practices. Her strong customer service background emphasizes both staff support and client satisfaction, bringing a dual perspective on team performance and practice success.

Natalie Clawson, RVT, CVPM, is a registered veterinary technician and certified veterinary practice manager who specializes in staff development, human resources, and inspiring team members. Her deep experience in workforce planning and employee engagement strengthens the book’s practical, actionable approach to building cohesive veterinary teams.