Chapter 1. First impressions count!
Chapter 2. Structure, layout and style
Chapter 3. Writing Well
Chapter 4. International correspondece
Chapter 5. Technology for communicaion
Chapter 6. All about e-mail
Chapter 7. All about dictation
Chapter 8. The importance of preparation
Chapter 9. Making a start
Chapter 10. Signing off 100
Chapter 11. Business to business correspondence
Chapter 12. Writing to employees and employers
Chapter 13. Awkward letters
Chapter 14. Writing effective promotional material
Appendix 1. Ceremonious forms of address
Appendix 2. Troublesome words and phrases
Appendix 3. Punctuation and typing correction marks