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Introduction vii 1 Your Strategy, Your Choices 1 2 Four Go-to-Market Strategies 25 3 Brands 47 4 The Business Category 75 5 Bodies: The Customer Focus 99 6 Customer Beliefs 125 7 Behaviors: Designing Brand Customer Experiences 157 8 Benchmarks: Learning from Our Work 197 Notes 219 Acknowledgments 227 About the Author 229 Index 231 |
MARTA DAPENA BARON is President of The Big Picture Partners, an executive training and marketing strategy firm. She is a coauthor of Marketing Management: The Big Picture and coaches over 1,000 executives each year on the subject of commercial strategy.