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Dedication Acknowledgements Authors’ Note Foreword Part1: Introduction Chapter One: The Critical Value of 911 Call Analysis Chapter Two: Case Study: Mr. and Mrs. Hunt Part2: Who Is the Call About? Chapter Three: Does the Caller Demand Help? Chapter Four: Does the Caller Provide an Immediate Assessment of the Victim? Chapter Five: Who is the Caller’s Focus? Chapter Six: Does the Caller Accept the Victim’s Death? Chapter Seven: Does the Caller Provide Aid to the Victim as Directed? Part3: What is the Call About? Chapter Eight: Is the Information Relevant? Chapter Nine: How Does the Caller Describe the Situation? Chapter Ten: How Does the Caller Prioritize the Information? Chapter Eleven: How Does the Caller Describe the Conditions? Part4: How is the Call Made? Chapter Twelve: Does the Caller Express Urgency or No Urgency? Chapter Thirteen: Is the Caller Fearful? Chapter Fourteen: Is the Caller in Close Proximity to the Victim? Chapter Fifteen: Does the Caller Begin with Initial Sounds or Initial Delays? Chapter Sixteen: Does the Caller Use Aggressive Demands or Passive Defenses? Chapter Seventeen: Does the Caller Show Cooperation with Dispatcher or Resistance to Dispatcher? Part5: Independent Guilty Indicators Chapter Eighteen: Attempts to Convince Chapter Nineteen: Awkward Phrases Chapter Twenty: Conflicting Facts Chapter Twenty-One: "Huh?" Factor Chapter Twenty-Two: "I Don’t Know" Chapter Twenty-Three: Isolated "Please" Chapter Twenty-Four: Lack of Contractions Chapter Twenty-Five: No Modulation Chapter Twenty-Six: Unexplained Knowledge Chapter Twenty-Seven: Indicators Trending Toward Guilty Part6: The Big Picture Chapter Twenty-Eight: Does the Call Match the Scene? Chapter Twenty-Nine: Create a Timeline: Murder Does Not Happen in a Vacuum Part7: 911 Analysis Tips for the Law Enforcement Team Chapter Thirty: 911 Analysis Tips for Dispatchers Chapter Thirty-One: 911 Analysis Tips for Patrol Officers Chapter Thirty-Two: 911 Analysis Tips for Investigators Chapter Thirty-Three: 911 Analysis Tips for Prosecutors Chapter Thirty-Four: Case Studies Epilogue Appendices Appendix A: Case Study Analyses Appendix B: Glossary of Terms Index |