CHAPTER 01 간호관리의 이해

01 간호와 관리의 개념································ 12
01 간호의 정의········································· 12
02 관리(management)와 행정(administration) ······························································ 13
03 관리과정과 관리기능···························· 15
04 생산성 : 효과성과 효율성····················· 17

02 간호관리의 특성···································· 19
01 간호관리의 정의와 특성························ 19
02 간호관리자의 유형································ 21
03 카츠(Katz)의 관리기술·························· 22
04 민츠버그(Mintzberg)의 관리자의 역할····· 26

03 관리이론··············································· 30
01 분류··················································· 30
02 고전적 관리이론··································· 31
03 신고전적 관리이론································ 37
04 현대적 관리이론··································· 40
05 간호관리학의 이론적 모델····················· 47
기출문제···················································· 50

CHAPTER 02 기획

01 기획의 이해·········································· 62
01 기획의 개념과 목적······························ 62
02 기획의 특성········································· 65
03 기획의 원칙········································· 67
04 기획의 계층화······································ 69
05 기획의 과정········································· 77
06 기획의 방법········································· 79
07 기획의 유형········································· 81

02 목표관리(MBO) ···································· 85
01 목표관리(MBO)의 의의·························· 85
02 목표관리(MBO)의 과정·························· 87
03 목표관리(MBO)의 장·단점······················ 89

03 의사결정··············································· 91
01 의사결정(decision making)의 의의와 특성································································ 91
02 의사결정과정과 문제해결과정················ 95
03 의사결정의 유형··································· 95
04 의사결정의 수준································· 98
05 비판적 사고와 창조적 사고·················· 100
06 창조적 의사결정방법··························· 102
07 참여적 의사결정 기법························· 106

04 재무관리············································· 108
01 재무관리(financial management) ········ 108
02 재무제표(financial statement) ············ 110
03 예산················································· 113
04 진료비 지불제도································· 120
05 간호수가와 간호원가··························· 128
06 간호관리료 차등제······························ 134
07 간호·간병통합서비스···························· 138

05 시간관리············································· 145
01 시간관리의 의미와 중요성··················· 145
02 시간관리의 단계································· 145
03 시간관리 도구의 준거 및 시간관리 방법····························································· 147
기출문제·················································· 149

CHAPTER 03 조직

01 조직과 조직화····································· 174
01 조직(organization)의 개념과 기능········· 174
02 조직화(organizing)의 개념과 과정········ 175
03 조직화의 원리···································· 177

02 조직 및 조직구조································· 182
01 권력·권한·권한 위임··························· 182
02 집권화와 분권화································· 187
03 조직구조 구성요인······························ 189
04 조직구조 결정요인······························ 193
05 공식조직과 비공식조직························ 195
06 조직기구표(organization chart) ··········· 197

03 조직구조 유형····································· 199
01 간호조직구조의 유형··························· 199
02 병원조직··········································· 215

04 직무관리············································· 218
01 직무관리의 개념································· 218
02 직무설계(job design) ························ 218
03 직무분석(job analysis) ······················· 224
04 직무평가(job evaluation) ···················· 229

05 간호전달체계······································· 235
01 간호전달체계(nursing care delivery system)의 개념······························· 235
02 간호전달체계(nursing care delivery system)의 유형································ 235

06 조직문화와 조직변화··························· 250
01 조직문화(organization culture) ··········· 250
02 조직변화··········································· 255
03 조직유효성······································· 264

기출문제················································· 266

CHAPTER 04 인적자원관리

01 인적자원관리의 이해···························· 288
01 인적자원관리의 개념·························· 288
02 인적자원관리의 중요성······················· 290
03 인적자원관리의 과정·························· 290

02 확보관리············································· 292
01 확보관리의 개념과 과정····················· 292
02 인적자원 예측 및 계획······················· 293
03 간호업무량(nursing workload) ··········· 294
04 환자분류체계····································· 295
05 간호인력 산정에 대한 접근방법··········· 300
06 모집 및 선발····································· 303
07 배치(placement) ······························· 309

03 개발관리············································ 313
01 개발관리의 의의································· 313
02 인력개발(staffing development) ········· 313
03 인사이동··········································· 324
04 경력개발(career development) ··········· 326
05 직무수행평가····································· 330

04 유지관리············································ 340
01 유지관리의 의의································· 340
02 보상관리··········································· 340
03 직원훈육(discipline) ·························· 346
04 결근 및 이직관리································348
05 노사관계··········································· 351
06 협상(Bargaining negotiation) ············· 354

기출문제················································· 361

CHAPTER 05 지휘

01 지휘의 이해········································ 380
01 지휘의 개념······································· 380
02 지휘의 기능······································· 381

02 리더십················································ 382
01 리더십의 의의···································· 382
02 특성이론(trait theory) ························ 385
03 행동이론(behavioral theory) ··············· 387
04 상황이론(contingency theory and situational leadership theory) ··························· 392
05 거래적 리더십·변혁적 리더십·············· 401
06 리더십의 새로운 패러다임··················· 403
07 리더십과 간호···································· 410

03 동기부여············································· 412
01 동기부여의 의의와 중요성··················· 412
02 동기부여이론의 두 분류······················ 413
03 내용이론(content theories of motivation)······························································ 414
04 과정이론(process theories of motivation)······························································ 421
05 동기부여 전략···································· 427

04 의사소통············································· 430
01 의사소통의 의의································· 430
02 의사소통의 과정과 일반원칙················ 431
03 의사소통의 분류································· 432
04 의사소통 네트워크(communication network)······························································ 436
05 효과적인 의사소통 방안······················ 439
06 조직 내 효과적인 의사소통 방안·········· 442
07 지지적 의사소통의 전략······················ 443

05 주장행동············································· 445
01 주장행동의 의의································· 445
02 주장행동의 구성요소와 주장훈련·········· 446
03 자기주장 전략···································· 448

06 갈등관리 및 스트레스 관리··················· 451
01 갈등관리··········································· 451
02 직무 스트레스 관리···························· 461

07 임파워먼트·········································· 463
01 임파워먼트(empowerment)의 의의······· 463
02 성공적인 임파워먼트··························· 464
03 임파워먼트 리더십······························ 465

08 조정과 협력········································ 466
01 협력(cooperation)······························ 466
02 조정(coordination)····························· 468
03 팀워크와 팀 빌딩······························· 470
04 전문직 간 팀워크······························· 477

기출문제·················································· 478

CHAPTER 06 통제

01 통제의 이해········································ 502
01 통제(controlling)의 의의······················ 502
02 통제의 원칙······································· 504
03 통제의 범위······································· 505
04 통제과정··········································· 506
05 통제기법··········································· 507

02 의료의 질 관리···································· 509
01 질 관리의 이해·································· 509
02 질 보장(QA) A질 향상(QI) I총체적 질 관리 (TQM) ············································ 511
03 의료의 질 향상·································· 515
04 간호의 질 관리(간호업무평가)의 접근법 ······························································ 525
05 간호의 질 평가시기에 따른 분류·········· 529
06 간호의 표준개발································· 530
07 간호 질 관리의 분석도구····················· 534
08 간호의 질 향상과정···························· 537
09 의료기관의 질 관리사업 및 평가 유형·· 538

03 의료기관인증제도································· 542
01 Joint Commission International Accreditation ···································· 542
02 의료기관인증제도의 의의····················· 543
03 의료기관 인증기준과 인증절차············· 545

04 환자안전············································· 551
01 환자안전의 개념································· 551
02 환자안전 관련 용어···························· 551
03 환자안전의 원칙································· 554
04 환자안전 관리···································· 556
05 환자안전 향상 활동···························· 559
06 근본원인분석(RCA ; Root Cause Analysis)······························································ 563
07 오류유형과 영향분석(FMEA ; Failure Mode and Effect Analysis) ························· 566
08 환자안전 문화···································· 567
09 환자안전 전략 및 대처방안·················· 568
10 환자안전법········································ 570
기출문제·················································· 580

CHAPTER 07 간호단위관리의 실제

01 간호단위관리의 이해······························608
01 간호단위관리의 의의··························· 608
02 간호단위관리와 구조··························· 609
03 간호단위관리자·································· 610

02 환경관리············································· 612
01 환경관리의 의의································· 612
02 입원실 시설기준································· 613
03 소음················································· 614
04 조명················································· 614
05 온도와 습도······································· 615
06 환기················································· 616
07 심미적 환경······································· 617
08 사생활 유지······································· 618

03 안전관리············································· 619
01 안전관리의 개념과 위험요소················ 619
02 간호단위 안전관리······························ 620

04 감염관리············································· 627
01 의료관련감염관리······························· 627
02 표준전파주의····································· 629
03 접촉전파주의(접촉격리) ····················· 630
04 공기전파주의····································· 631
05 비말전파주의····································· 632
06 격리종류에 따른 격리방법··················· 633
07 의료법상 병원감염관리························ 637

05 물품관리············································· 641
01 물품관리의 개념과 중요성··················· 641
02 물품관리 원칙과 방법························· 642
03 물품의 청구·구매·공급·보관··················· 644

06 약품관리············································· 646
01 약품관리와 투약관리지침····················· 646
02 약품관리 방법···································· 648

07 환자관리············································· 653
01 환자간호관리의 개념··························· 653
02 입원환자 간호관리······························ 653

08 기록 및 보고 관리······························· 656
01 기록의 개념과 목적···························· 656
02 간호기록의 원칙과 간호사의 책임········· 657
03 기록의 유형······································· 658
04 간호기록의 작성································· 659
05 간호보고··········································· 661
기출문제·················································· 664

CHAPTER 08 간호관리의 법적 측면

01 간호관리의 법적 고찰··························· 678
01 대상자의 법적 권리와 의무·················· 678
02 간호사의 환자 권리 보호 의무············· 681
03 간호사의 법적 의무···························· 683
04 간호사와 간호업무 관련 법적 고찰······· 702

02 간호사고와 법적 책임··························· 708
01 간호사고(nursing accident)의 개념과 유형······························································ 708
02 불법행위··········································· 710
03 간호사고에 대한 법적 책임·················· 711
04 간호사고의 예방방안··························· 718
05 간호사고의 대응방안··························· 719
기출문제·················································· 720

CHAPTER 09 간호서비스 마케팅

01 마케팅의 이해····································· 734
01 마케팅의 개념···································· 734
02 마케팅과 관련된 주요 개념·················· 736

02 서비스 마케팅····································· 737
01 서비스 마케팅의 의의························· 737
02 서비스 마케팅 믹스(marketing mix) ···· 741

03 의료 및 간호서비스 마케팅··················· 743
01 의료서비스 마케팅의 특성··················· 743
02 간호서비스 마케팅의 의의··················· 743
03 간호서비스 마케팅 과정······················ 744
기출문제·················································· 752

CHAPTER 10 간호정보시스템

01 간호와 정보기술·································· 762
01 정보(information)의 개념과 특성·········· 762
02 데이터베이스(database) ···················· 763
03 정보시스템(information system) ········· 764

02 병원정보시스템과 간호정보시스템·········· 765
01 병원정보시스템(HIS Hospital Information System) ········································· 765
02 간호정보시스템(NIS Nursing Information System)의 의의································ 766
03 간호정보시스템의 활용························ 769
04 정보기술 발전 동향과 간호정보관리····· 773
05 환자 정보보호···································· 776
기출문제·················································· 780

CHAPTER 11 간호윤리

01 윤리의 이해········································ 786
01 윤리의 개념······································· 786
02 윤리이론··········································· 787
03 도덕발달이론····································· 789

02 간호윤리학·········································· 792
01 간호윤리와 윤리적 개념으로서의 돌봄······························································ 792
02 생명윤리와 생명윤리위원회·················· 795
03 생명윤리의 원칙································· 797
04 한국간호사 윤리강령··························· 801
05 국제간호사 윤리강령··························· 805
06 윤리적 의사결정································· 807
07 윤리적 문제상황································· 808
08 연구 부정행위···································· 815

03 간호전문직·········································· 817
01 전문직의 이해···································· 817
02 간호전문직의 특성과 필요성················ 819
03 전문간호분야····································· 820
기출문제·················································· 821
참고문헌·················································· 825