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Introduction: Innovating Is Collaborating xiii Chapter 1 Collaboration in Principle 1 Connecting the Genius of Your Teams Beyond Meeting Hygiene Collaborate Smarter Principles of Collaboration Welcome to the Renaissance of Teamwork Chapter 2 Relational Intelligence 19 The Human Aspect of Collaboration Trust Falls Won’t Solve Your Problems The Collaboration Mindset Team Needs Relationship Goals Chapter 3 Collaboration Design 35 Making the Collaboration Experience Deliberate Who Can Fix Bad Meetings? What Does a Collaboration Designer Do? How Can You Make Collaboration Work Better? Declaration of Interdependence Understanding the Collaboration Experience Modeling Collaboration Experiences Chapter 4 Collaboration Methods 55 Playbooks for Working Together Guided Autonomy The Games Teams Play Structures and Patterns Combining Methods The LUMA System Making Collaboration Methods an Everyday Practice Chapter 5 Collaboration Spaces 75 Creating the Ideal Environment The Spaces We Make for Collaboration Designing Collaboration Spaces The Jobs of Common Spaces Dynamic, Visual, and Playful Spaces Adaptive Space Chapter 6 Modes of Engagement 91 Thinking about Time and Space of Collaboration Modes of Collaboration Engagement Types Work Is Not a Place-It’s What You Accomplish Together What Is a Meeting, Anyway? Chapter 7 Collaboration Insights 111 Analyzing Collaborative Capacity A 360-Degree View of Collaboration Evaluating Teams Assessing Collaboration across the Organization Beyond the Organization Chapter 8 Collaboration Strategy 131 Transforming Teamwork at Scale The ROI of Collaboration Ways of Driving Change across an Organization All Management Is Collaboration Management Collaboration Leadership Afterword: Imagine It All Came True 150 Acknowledgments 151 About the Authors 152 |
Mariano Battan (mural.co; San Francisco, CA) is the CEO and co-founder of MURAL, a digital, visual collaboration platform used by thousands of leading companies like Google, IBM, Intuit, SAP, and Atlassian have deployed MURAL.
Jim Kalbach (mural.co; Jersey City, NJ) is a noted author and instructor in design, innovation, and customer discovery, and Head of Customer Experience at MURAL. He is the author of three successful books: Designing Web Navigation (2007), Mapping Experiences, 2nd Edition (2020), and The JTBD Playbook (2020).