1. Introduction

2. The Process View of the Organization

3. Understanding the Supply Process: Evaluating Process Capacity

4. Estimating and Reducing Labor Costs

5. Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model

6. The Link between Operations and Finance

7. Quality and Statistical Process Control

8. Lean Operations and the Toyota Production System

9. Variability and Its Impact on Process Performance: Waiting Time Problems

10. The Impact of Variability on Process Performance: Throughput Losses

11. Scheduling to Prioritize Demand

12. Project Management

13. Forecasting

14. Betting on Uncertain Demand: The Newsvendor Model

15. Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity

16. Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model

17. Risk-Pooling Strategies to Reduce and Hedge Uncertainty

18. Revenue Management with Capacity Controls

19. Supply Chain Coordination



APPENDICES

1. Statistics Tutorial

2. Tables

3. Evaluation of the Expected Inventory and Loss Functions

4. Equations and Approximations