Introduction
Pt. I Establishing a Baseline 3
Ch. 1 Creating Network Configuration Documentation 5
Ch. 2 Creating End System Network Configuration Documentation 27
Pt. II Determining an Effective Troubleshooting Strategy 45
Ch. 3 Applying a Logical Layered Model to a Physical Network 47
Ch. 4 The General Troubleshooting Process 61
Ch. 5 Gathering Symptoms 71
Ch. 6 Selecting a Troubleshooting Approach 87
Pt. III Resolving Problems at the Physical and Data Link Layers 99
Ch. 7 Isolating a Problem at the Physical or Data Link Layer 101
Ch. 8 Correcting a Problem at the Physical or Data Link Layer 123
Pt. IV Resolving Problems at the Network Layer 147
Ch. 9 Isolating a Problem at the Network Layer 149
Ch. 10 Correcting a Problem at the Network Layer 171
Pt. V Resolving Problems at the Transport and Application Layers 193
Ch. 11 Isolating a Problem at the Transport or Application Layer 195
Ch. 12 Correcting a Problem at the Transport or Application Layer 217
Pt. VI Scenarios 235
Ch. 13 CIT Scenarios and Examples 237
Pt. VII Appendix 257
App. A Answers to the "Do I Know This Already?" Quizzes and "Q&A" Sections 259
Glossary 286
Index 304