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CONTENTS
Preface PART ONE: STRATEGIC MARKETING 1. Building Profitable Businesses Through World-Class Marketing2. Using Marketing to Understand, Create, Communicate, and Deliver Value3. Identifying Market Opportunities and Developing Targeted Value Offerings4. Developing Value Propositions and Building Brand Equity PART TWO: TACTICAL MARKETING 5. Developing and Using Market Intelligence6. Designing the Marketing Mix7. Acquiring, Retaining, and Growing Customers8. Designing and Delivering More Customer Value PART THREE: ADMINISTRATIVE MARKETING 9. Planning and Organizing for More Effective Marketing10. Evaluating and Controlling Marketing Performance PART FOUR: TRANSFORMATIONAL MARKETING 11. Adapting to the New Age of Electronic Marketing Appendix Characteristics, Success Strategies, and Marketing Department Roles in Different Types of Industrial Businesses Notes Company and Brand Name Index Subject Index |
Philip Kotler
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