Chapter 1 Daily Routines

Day 01 Old habits die hard. 11
Day 02 I have the worst hangover ever. 14
Day 03 I’ll have a decaf Americano and a salad. 17
Day 04 I feel like a sardine. 20
Day 05 I couldn’t sleep a wink. 23
Chapter 1 Review 26

Chapter 2 Introducing Myself and My Company

Day 06 I am responsible for new product development. 29
Day 07 I work as an accountant for ABC. 32
Day 08 We are an electronics company based in Seoul. 35
Day 09 Our main products are mobile phones. 38
Day 10 We are in the label business. 41
Chapter 2 Review 44

Chapter 3 Telephone Communication

Day 11 Can you talk right now? 47
Day 12 I’ll get him to call you when he gets back. 50
Day 13 Sorry. I can’t hear you very well. 53
Day 14 You’ve got the wrong number. 56
Day 15 Have we covered everything? 59
Chapter 3 Review 62

Chapter 4 Interview

Day 16 What has been your biggest achievement to date? 65
Day 17 I’ve been successful in sales so far. 68
Day 18 I think I’d be a good fit for the company. 71
Day 19 I got a bachelor’s degree in marketing. 74
Day 20 I’m still getting my feet wet. 77
Chapter 4 Review 80

Chapter 5 Complaints

Day 21 There’s been a snag with our order. 83
Day 22 My connection has been repeatedly dropping. 86
Day 23 You overcharged me by 300 dollars. 89
Day 24 The line has been busy. 92
Day 25 I was supposed to receive the product today. 95
Chapter 5 Review 98

Chapter 6 Follow-up

Day 26 I’ll check with the person in charge. 101
Day 27 I’ll connect you to the Billing Department. 104
Day 28 I’ll look into the problem right away. 107
Day 29 I do apologize. 110
Day 30 We’ll give you a full refund. 113
Chapter 6 Review 116

Chapter 7 Making Appointments

Day 31 Would it be possible to meet on Friday? 119
Day 32 When would be convenient for you? 122
Day 33 I have another engagement. 125
Day 34 That suits me. 128
Day 35 I’m glad to have this opportunity to meet with you. 131
Chapter 7 Review 134

Chapter 8 Meeting People

Day 36 How are things? 137
Day 37 I’m pleased to hear that. 140
Day 38 That’s incredible! 143
Day 39 That’s what I mean. 146
Day 40 What brings you here? 149
Chapter 8 Review 152

Chapter 9 Socializing

Day 41 This cake is to die for! 155
Day 42 Do you want another drink? 158
Day 43 I’ll have to take a rain check on that. 161
Day 44 It costs an arm and a leg. 164
Day 45 How was your flight? 167
Chapter 9 Review 170

Chapter 10 Presenting in front of People

Day 46 Let’s have a look at this chart. 173
Day 47 This graph shows that we achieved our goal. 176
Day 48 I’d like to emphasize that the number of users is rising. 179
Day 49 Please pay attention to the figures below. 182
Day 50 Let me sum up what I’ve said so far. 185
Chapter 10 Review 188