CHAPTER 1 영문 이력서 작성하기

1. 영문 이력서 작성법

2. 반드시 기재할 사항과 항목별 작성법
1) 개인 신상(Personal Details)
2) 학력(Education)
3) 업무 경험(Work Experience)
4) 비교과 활동(Extracurricular Activities) 또는 기타(Others)
5) 어학(Language)
6) 자격증(Certificates)
7) 취미와 관심사(Hobbies and Interests)
8) 추천(Reference)

CHAPTER 2 면접 질문에 답변하기

1. 인성 질문

01 How would you describe yourself?
02 How would you describe your personality in three words?
03 How do you keep yourself fit and healthy? What do you do to keep in shape?
04 What are your hobbies?
05 What are your strengths?
06 What are your strengths and weaknesses?
07 What are your weaknesses?
08 It doesn’t sound like your weakness. What is your real weakness?
09 Could you explain why you took a gap year?
10 What have you learned from your internship experience?
11 Do you speak any foreign languages besides English?
12 What is the biggest accomplishment in your life?
13 What was the biggest challenge you have faced? And how did you overcome this?
14 How do you handle your stress?
15 Can you tell us about a time you worked under pressure or in a stressful situation?
16 Have you ever worked with someone who was difficult to collaborate with?
17 Why did you study aviation services?
18 When are you going to graduate college?

2. 직무에 관한 질문

19 Do you prefer working in a team or on your own?
20 Why did you choose Singapore Airlines, and Emirates?
21 Why should I hire you?
22 What kind of work environment do you consider to be the best?
23 Why do you want to leave your current job?
24 What is your definition of good customer service?
25 What do you think our airlines could do better for Korean passengers?
26 Tell me about a time when you helped someone.
27 What do you think is the most important when working with others?
28 What are the roles of a cabin crew?
29 What are the advantages and disadvantages of being a cabin crew member?
30 How would you deal with disagreements with team members?

3. 기타 질문

31 If you were an animal, which would you it be?
32 What motivates you to do the best on the job?
33 What makes you upset?
34 Are you willing to relocate to our country?
35 What kind of smartphone application do you find most useful? And what is your favorite one?
36 What 3 items would you bring - no phone- if you were trapped on a deserted island?
37 What are the pros and cons of social media?
38 A passenger is interested in knowing more about Korea, what would you suggest?
39 How do you embrace passengers and colleagues from diverse cultures?
40 When can you start? How soon can you join our team?

4. 기내 상황에 관한 질문

41 How would you handle an intoxicated passenger on board?
42 How would you deal with a passenger requesting a painkiller for a headache?
43 How would you handle a passenger who is scared of the flight?
44 What if a passenger complains about the meal that is offered? What would you do?
45 How would you deal with a passenger who does not want to turn off their mobile phone during take-off and taxiing?
46 How would you mitigate the situation if two passengers do not want to sit next to each other?
47 How would you deal with a passenger who demands a change to business class?
48 How would you handle an in- flight emergency if there is one?