Part 01 국내우편

Chapter 01 총 론
01 우편사업의 개요 ·····································································································02

Chapter 02 우편서비스의 종류와 이용조건
01 우편서비스의 구분 및 배달기한 ············································································07
02 통상우편물과 소포우편물 ·······················································································09
03 방문접수소포 (우체국소포) ·····················································································15

Chapter 03 우편물의 접수
01 우편물의 접수 검사 ································································································18
02 우편물의 포장 ·········································································································19
03 우편물의 제한 부피 및 무게 ··················································································20

Chapter 04 국내우편물의 부가서비스
01 등기취급 ··················································································································21
02 보험취급 ··················································································································27
03 증명취급 ··················································································································30
04 특급취급 ··················································································································33
05 그 밖의 부가취급 ···································································································34

Chapter 05 그 밖의 우편서비스
01 우체국쇼핑 ··············································································································36
02 전자우편 서비스 ·····································································································38
02 기타 부가서비스 ·····································································································40

Chapter 06 우편에 관한 요금
01 요금 별납 우편물 ···································································································47
02 요금 후납 우편물 ···································································································48
03 요금 수취인부담 우편물 ·························································································50
04 우편요금의 감액 ·····································································································51
05 우편요금 등의 반환청구 ·························································································66

Chapter 07 손해배상 및 손실보상
01 국내우편물의 손해배상제도 ····················································································67
02 손실보상제도 ···········································································································70
03 이용자 실비지급제도 ····························································································71

Chapter 08 그 밖의 청구와 계약
01 국내우편물 수취인의 주소?성명 변경청구 및 우편물의 반환청구 ······················72
02 국내우편물 보관우편물의 보관국 변경청구 및 배달청구 ······································74
03 우편사서함 사용계약 ······························································································75

제1편 기출예상문제 ▷ 77


Part 02 우편물류

Chapter 01 발착 및 운송작업
01 우편물의 처리과정 ································································································104
02 발착 업무 ················································································································104
03 우편물의 구분 ·········································································································106
04 발송작업 ··················································································································114
05 우편물의 운송 ·········································································································118
06 도착작업 및 우편물 수수 ·······················································································120

Chapter 02 우편물 수집 및 배달
01 우편물의 수집 ·········································································································121
02 우편물의 배달 ·········································································································126
03 등기취급(부가취급?특수취급) 우편물의 배달 ·······················································135
04 특급취급 우편물의 배달 (익일특급) ·······································································137
05 그 밖의 부가취급우편물의 배달 ············································································138
06 배달하지 못한 우편물의 처리 ················································································144

제2편 기출예상문제 ▷ 156


PART 03 국제우편

Chapter 01 국제우편 총설
01 국제우편의 의의 및 우편에 관한 국제기구 ·························································168
02 국제우편물의 종류 ··································································································172
03 국제우편물 취급우체국의 구분 ············································································174
04 국제통상우편물 종별 세부내용 ··············································································175
05 국제소포우편물 ·······································································································182
06 K-Packet ··············································································································183
07 국제특급우편(EMS) ·································································································184
08 해상특송우편물서비스(POST Sea Express) ··························································186

Chapter 02 국제우편물 종별 접수요령
01 국제우편물의 접수 ································································································187
02 종류별 접수 방법 ···································································································189
03 기타 특수취급우편물의 접수 ················································································198

Chapter 03 국제우편요금
01 개 요 ·····················································································································201
02 국제우편요금의 별납 ······························································································203
03 국제우편요금의 후납 ······························································································204
04 국제우편요금 수취인부담(IBRS; International Business Reply Service) ············205
05 해외 전자상거래용 반품서비스(IBRS EMS) ···························································206
06 국제회신우표권 (International Reply Coupons) ··················································207

Chapter 04 주요 부가서비스
01 EMS 배달보장 서비스 ····························································································209
02 수출우편물 발송확인 서비스 ··················································································210
03 사전 통관정보 제공 ································································································211
04 국제우편 요금감액 제도 ·························································································214
05 그 밖의 주요 부가서비스 및 제도 ·········································································216

Chapter 05 EMS프리미엄 서비스
01 EMS 프리미엄 서비스(민간 국제특송사 제휴서비스) ············································218

Chapter 06 각종 청구 제도
01 행방조사청구제도 ····································································································222
02 국제우편 손해배상제도 ···························································································227

Chapter 07 국제우편물 및 국제우편요금의 반환
01 국제우편물의 외부기록사항 변경·정정 또는 반환 ···············································230
02 국제우편요금의 반환청구 ·······················································································234

제3편 기출예상문제 ▷ 235