INTRODUCTION
Your guide to Rewired 1
Your transformation manifesto 12

SECTION ONE Creating the Transformation Roadmap 19
CHAPTER 1 Inspired, aligned, and ready to go: Working with your top team. EXPANDED 25
CHAPTER 2 The economics of Tech & AI transformations. NEW 39
CHAPTER 3 Focus on business domains, not use cases. EXPANDED 49
CHAPTER 4 Have business leaders lead the reimagination of their domain. EXPANDED 63
CHAPTER 5 Reimagining workflows with agentic AI. NEW 79
CHAPTER 6 You're only as good as the capabilities you build. 97
CHAPTER 7 The ultimate corporate team sport. EXPANDED 111

SECTION TWO Building Your Talent Bench 125
CHAPTER 8 Building the tech muscle of your business leaders. NEW 131
CHAPTER 9 The big IT talent 'surgery.' EXPANDED 141
CHAPTER 10 Creating an environment where tech talent thrives. 159
CHAPTER 11 Rethinking your talent model for an agentic world. NEW 175

SECTION THREE An Operating Model That Outruns the Competition 193
CHAPTER 12 Go team! The ground floor of your operating model. EXPANDED 199
CHAPTER 13 The revolutionary idea: Embedding engineering talent in the business. NEW 217
CHAPTER 14 The blueprint for a faster enterprise. NEW 237
CHAPTER 15 Making the transition in a controlled way. NEW 257
CHAPTER 16 Building a new business? There's an operating model for that. NEW 265

SECTION FOUR Technology for Speed and Distributed Innovation 278
CHAPTER 17 The platforms that power the enterprise. NEW 285
CHAPTER 18 Make your tech flexible and scalable-hello APIs! 293
CHAPTER 19 Engineering practices for speed and quality. EXPANDED 301
CHAPTER 20 The AI revolution in software development. NEW 313
CHAPTER 21 An AI platform to accelerate model development. NEW 325
CHAPTER 22 The art of developing agentic AI solutions. NEW 337
CHAPTER 23 A more surgical approach to modernizing core systems. NEW 359

SECTION FIVE Embedding Data Everywhere 373
CHAPTER 24 Start with the value, then get the data. EXPANDED 379
CHAPTER 25 No data architecture, no AI advantage. EXPANDED 391
CHAPTER 26 Data products: The reusable building blocks for scaling. 401
CHAPTER 27 Organize to get the most from your data. 417
CHAPTER 28 Protecting data in an LLM world. NEW 427
CHAPTER 29 Your next strategic duty: Create a proprietary data advantage. NEW 437

SECTION SIX Adoption and Scaling: Your Force Multipliers 451
CHAPTER 30 Make adoption stick. EXPANDED 457
CHAPTER 31 Design solutions for scale and reuse. EXPANDED 469
CHAPTER 32 Ensuring impact by tracking what matters. 483
CHAPTER 33 Plan for midstream adjustments. NEW 501
CHAPTER 34 Risk, trust, and the right to deploy AI. EXPANDED 511
CHAPTER 35 So, what about culture? NEW 523

SECTION SEVEN Transformation Journey Stories 538
CHAPTER 36 LATAM Airlines: Creating an 'airline in your pocket.' NEW 543
CHAPTER 37 Toyota: From kaizen improvements to big leaps in value. NEW 555
CHAPTER 38 Freeport-McMoRan: Harnessing Tech & AI for mining innovation. EXPANDED 567
CHAPTER 39 DBS Bank: A multinational bank goes all in on AI. EXPANDED 581

Acknowledgments 592
Index 596