|
Preface: Designing Process Versus Measuring Outcomes ix Chapter 1 Starting with the Goal: Defining Effectiveness 1 Chapter 2 It All Starts with Culture 27 Chapter 3 Asking What, Where, and Why: Proactive Risk Management 63 Chapter 4 Communicating Integrity 93 Chapter 5 Fostering Speak-Up 115 Chapter 6 Investigating Allegations 139 Chapter 7 Consequences 163 Chapter 8 Enhancing Integrity Programs 187 Appendix 1 Enterprise Risk Management 101 203 Appendix 2 Building a New Integrity Program 217 Notes 223 Acknowledgments 231 About the Author 233 Index 235 |
EUGENE SOLTES is the McLean Family Professor of Business Administration at Harvard Business School and the Founder and Director of Integrity Lab. His work applies data and quantitative methods to the study of organizational culture and conduct, and has been widely cited and published in leading academic and practitioner journals. Working with a team of data scientists, statisticians, and engineers at Integrity Lab, he has supported organizations around the world in developing data-driven compliance programs, both proactively and in response to regulatory and reputational threats. He is the author of Why They Do It: Inside the Mind of the White-Collar Criminal and a co-author of Corporate Criminal Investigations and Prosecutions.