1. Introduction: Challenges and potentials in Danish probation and beyond,
2. Policy and discretion: How frontline personnel adapt, resist and transgress organizational directives,
3. Approaches: Tracing the ethnographic ‘how’,
4. The office: Spaces, boundaries, entrances and people inside,
5. The manual: Adapting routine to change,
6. The work: Supervising change between administration and rehabilitation,
7. The act: Performing rehabilitation, causing anomie and breaking character,
8. Scripted participation: Client-processing in the name of democracy,
9. Beyond responsibilization: Closing in on professional disobedience,
10. Conclusion: Summary, findings and contributions