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List of figures Preface 1. Charting the Domain: The Features of Interpersonal Communication 2. The Theoretical Base: A Conceptual Model of Skilled Interpersonal Communication 3. Staying Connected When Apart: Digitally Mediated Communication 4. Communicating Without Words: Skilled Nonverbal Behaviour 5. Rewarding Others: The Skill of Reinforcing 6. Finding Out About Others: The Skill of Questioning 7. Showing Understanding for Others: The Skill of Reflecting 8. Paying Attention to Others: The Skill of Listening 9. Getting Your Message Across: The Skill of Explaining 10. Telling Others About Yourself: The Skill of Self-Disclosure 11. Opening and Closing Interactions: The Skills of Set Induction and Closure 12. Standing Up for Yourself: The Skill of Assertiveness 13. Using Your Influence: The Skill of Persuasion 14. Working Things Out Together: The Skill of Negotiating 15. Working with Others: Skills of Participating in and Leading Small Groups 16. Communicating Ethically: Concluding Comments. Bibliography. Name Index. Subject Index. |