제1편 인사관리의 이해
제1장 인사관리와 경영학 5
Ⅰ 경영학과 경제활동 ·········································································· 5
Ⅱ 경영활동 ······························································································ 5
제2장 인사관리의 학문적 체계 8
Ⅰ 인사관리의 개념 ················································································ 8
Ⅱ 인사관리의 기능적 차원 ·································································· 9
Ⅲ 인사관리의 관리적 차원 ································································ 10
Ⅳ 인사관리의 제도적 차원 ································································· 11
제3장 인사관리의 주체와 연구대상 15
Ⅰ 인사관리의 주체 ·············································································· 15
Ⅱ 인사관리의 연구대상 ······································································ 16
제4장 인사관리의 목표 17
Ⅰ 기업의 경제적 효율성：투입과 산출의 효율 ···························· 17
Ⅱ 종업원의 사회적 효율성：욕구와 기대의 충족 ························· 17
Ⅲ 두 목표 간의 관계：상호보완적 관계 혹은 상호경쟁적 관계··················· 17
제5장 인사관리의 발전 20
Ⅰ 관리사 ······························································································· 20
Ⅱ 이론사 ······························································································· 22

제2편 인적자원관리시스템과 환경
제1장 인적자원관리 시스템 36
Ⅰ 인적자원관리 시스템의 개념 ························································ 36
Ⅱ 인적자원관리 시스템의 모형 ························································ 36
Ⅲ 인적자원관리 시스템의 변화 ······················································ 38
제2장 외부환경 45
Ⅰ 외부환경 분석의 틀：PEST Model ······································· 45
Ⅱ 외부환경 분석 ··············································································· 45
제3장 내부환경 50
Ⅰ 내부환경 분석의 틀：7S Model ·············································· 50
Ⅱ 내부환경 분석 ················································································· 50

제3편 전략적 인적자원관리
제1장 인적자원관리 시스템 36
Ⅰ 인적자원관리 시스템의 개념 ························································ 36
Ⅱ 인적자원관리 시스템의 모형 ························································ 36
Ⅲ 인적자원관리 시스템의 변화 ······················································ 38
제2장 외부환경 45
Ⅰ 외부환경 분석의 틀：PEST Model ······································· 45
Ⅱ 외부환경 분석 ··············································································· 45
제3장 내부환경 50
Ⅰ 내부환경 분석의 틀：7S Model ·············································· 50
Ⅱ 내부환경 분석 ················································································· 50
제3장 전략적 인적자원관리의 필수요건 77
Ⅰ 인적자원정보 시스템과 e-HRM ················································· 77
Ⅱ HR 애널리틱스 ··············································································· 80
Ⅲ 인적자원 스태프의 역할 ································································ 82
제4장 고성과 작업시스템 86
Ⅰ 고성과 작업시스템의 개념 ···························································· 86
Ⅱ 고성과 작업시스템의 등장배경 ···················································· 86
Ⅲ 고성과 작업시스템의 특징 ···························································· 87
Ⅳ 고성과 작업시스템의 실행 ···························································· 89

제4편 직무관리
제1장 직무 94
Ⅰ 직무의 개념 ····················································································· 94
Ⅱ 직무와 관련된 용어 ······································································· 94
Ⅲ 직무의 특징 ····················································································· 95
제2장 직무분석 97
Ⅰ 직무분석의 개념 ············································································· 97
Ⅱ 직무분석의 목적 ············································································· 97
Ⅲ 직무분석의 절차 ············································································· 98
Ⅳ 직무정보 수집방법 ········································································ 101
Ⅴ 직무분석 기법 ··············································································· 104
Ⅵ 직무기술서와 직무명세서의 작성 ·············································· 107
제3장 직무평가 110
Ⅰ 직무평가의 개념 ············································································ 110
Ⅱ 직무평가의 목적 ············································································ 110
Ⅲ 직무평가의 요소 ············································································ 111
Ⅳ 직무평가의 방법 ············································································ 112
Ⅴ 직무등급의 결정 ··········································································· 120
제4장 직무설계 122
Ⅰ 직무구조 설계 ··············································································· 122
Ⅱ 직무과정 설계 ··············································································· 139
Ⅲ 직무설계의 특수형태：팀(Team) ············································ 143

제5편 확보관리
제1장 인적자원계획 148
Ⅰ 인력확보를 위한 두 가지 전략 ················································· 148
Ⅱ 인적자원계획 ················································································· 149
Ⅲ 환경분석 ························································································· 153
Ⅳ 인적자원의 수요예측 ···································································· 154
Ⅴ 인적자원의 공급예측 ···································································· 163
Ⅵ 인적자원수요와 공급의 균형 ······················································ 167
제2장 모집 170
Ⅰ 모집의 개념 ··················································································· 170
Ⅱ 모집의 원천 ··················································································· 172
Ⅲ 모집의 방법 ··················································································· 179
Ⅳ 모집의 효과 ··················································································· 184
제3장 선발 190
Ⅰ 선발의 원리와 선발의사결정 ····················································· 190
Ⅱ 선발도구에 대한 평가 ································································· 194
Ⅲ 선발도구 ························································································ 206
제4장 배치관리 216
Ⅰ 배치관리의 개념 ··········································································· 216
Ⅱ 배치관리의 제도 ··········································································· 216
Ⅲ 선발 이후 배치 단계의 조직사회화 ·········································· 216

제6편 개발관리
제1장 교육훈련 227
Ⅰ 교육훈련의 개념과 필요성 ························································· 227
Ⅱ 교육훈련의 목적 ··········································································· 228
Ⅲ 교육훈련 시스템의 구조 ····························································· 229
Ⅳ 계획：교육훈련 필요성 분석 ····················································· 230
Ⅴ 실천：교육훈련 프로그램 설계 ················································· 233
Ⅵ 통제：교육훈련 활동의 평가 ····················································· 255
제2장 경력개발 266
Ⅰ 경력의 개념 ·················································································· 266
Ⅱ 경력개발의 개념과 중요성, 목표 ·············································· 266
Ⅲ 경력개발 시스템 ··········································································· 269
Ⅳ 경력개발에서 개인과 조직의 역할 ············································ 278
Ⅴ 개인 주도의 경력개발：현대적 경력경로 ······························· 279
Ⅵ 경력개발의 도구 ··········································································· 282
Ⅶ 경력개발 5단계 ············································································ 283
제3장 승진관리 289
Ⅰ 승진의 개념과 중요성 ································································· 289
Ⅱ 승진의 기본원칙 ·········································································· 290
Ⅲ 승진의 정책 ·················································································· 290
Ⅳ 승진의 기준 ··················································································· 293
Ⅴ 승진의 유형 ·················································································· 294
제4장 전환관리 297
Ⅰ 전환의 개념과 목적 ····································································· 297
Ⅱ 전환의 원칙 ··················································································· 297
Ⅲ 전환의 유형 ·················································································· 298
Ⅳ 전환관리 방침의 수립 ································································· 299
제5장 조직개발 300
Ⅰ 조직개발의 개념 ·········································································· 300
Ⅱ 조직개발의 내용 ··········································································· 301
Ⅲ 조직개발의 결과 ··········································································· 303

제7편 성과관리
제1장 인사평가의 개념 306
Ⅰ 인사평가의 개념 ··········································································· 306
Ⅱ 인사평가의 목적 ··········································································· 307
Ⅲ 인사평가의 3대 차원과 그 변화 ·············································· 308
제2장 인사평가의 구성요건 310
Ⅰ 신뢰성(reliability) ······································································· 310
Ⅱ 타당성(validity) ··········································································· 313
Ⅲ 수용성(acceptability) ······························································· 315
Ⅳ 실용성(practicability) ······························································· 316
Ⅴ 전략적 수렴성(strategic congruence) ······························· 317
Ⅵ 구체성(specificity) ····································································· 317
Ⅶ 민감도(sensitivity) ····································································· 317
제3장 인사평가의 방법 318
Ⅰ 평가자 ····························································································· 318
Ⅱ 평가내용 ························································································· 323
Ⅲ 평가시기 ························································································· 325
Ⅳ 평가기법 ························································································· 326
제4장 성과관리 340
Ⅰ 성과관리의 개념 ··········································································· 340
Ⅱ 성과관리의 목적 ··········································································· 341
Ⅲ 성과관리의 방법 ··········································································· 342
제5장 평가결과의 활용 361
Ⅰ 평가결과 활용의 중요성 ······························································ 361
Ⅱ 평가결과 활용의 전제：수용성 ················································· 361
Ⅲ 평가결과 활용을 위한 중요 성공요인 ····································· 362
제6장 팀 평가 367
Ⅰ 팀 평가의 필요성 ········································································· 367
Ⅱ 팀 평가 실시과정 ········································································· 368
Ⅲ 팀 평가의 평가요소 ····································································· 369
Ⅳ 팀 평가 실시에서 고려할 점 ······················································ 371

제8편 보상관리
제1장 임금관리 375
Ⅰ 보상관리 ························································································· 375
Ⅱ 임금의 개념과 기능 ····································································· 376
Ⅲ 임금관리 ························································································· 379
Ⅳ 임금의 공정성 ··············································································· 381
제2장 임금수준 386
Ⅰ 임금수준의 개념 ··········································································· 386
Ⅱ 임금수준관리의 목적 ··································································· 386
Ⅲ 임금수준의 결정기준 ··································································· 387
Ⅳ 임금수준 결정의 전략적 적합성 ··············································· 393
제3장 임금체계 396
Ⅰ 임금체계의 개념 ··········································································· 396
Ⅱ 임금체계 ························································································· 397
Ⅲ 임금체계의 개편 ··········································································· 419
제4장 임금형태 426
Ⅰ 임금형태의 개념 ··········································································· 426
Ⅱ 임금형태의 유형 ··········································································· 428
Ⅲ 성과급의 유형 ①：성과의 귀속 주체 ····································· 431
Ⅳ 성과급의 유형 ②：성과측정의 기준 ······································ 440
제5장 임금평가 443
Ⅰ 임금평가의 개념 ··········································································· 443
Ⅱ 임금공정성 판단의 기준 ····························································· 443
Ⅲ 종업원의 입장 ··············································································· 443
제6장 경영자 보상 445
Ⅰ 경영자 보상의 개념 ····································································· 445
Ⅱ 경영자 보상의 의의 ····································································· 445
Ⅲ 경영자 보상의 종류 ···································································· 446
Ⅳ 경영자 보상의 중요한 성공요인 ··············································· 447
Ⅴ 경영자 보상과 종업원들의 보상격차의 기능과 역기능 ········ 448
제7장 복리후생 관리 449
Ⅰ 총보상(total reward) ······························································· 449
Ⅱ 복리후생의 개념과 의의 ····························································· 450
Ⅲ 복리후생의 유형 ··········································································· 453
Ⅳ 복리후생 프로그램의 설계 ························································· 460
Ⅴ 복리후생의 관리 ··········································································· 461
Ⅵ 환경변화와 복리후생 ··································································· 463

제9편 유지관리
제1장 근로시간 관리 477
Ⅰ 근로시간 관리의 개념과 중요성 ··············································· 477
Ⅱ 근로시간 단축 ··············································································· 478
Ⅲ 유연적 근로시간 관리 ································································· 482
제2장 안전보건 관리 490
Ⅰ 안전보건관리의 개념과 중요성 ················································· 490
Ⅱ 안전보건관리 ················································································· 491
제3장 스트레스 관리 499
Ⅰ 스트레스의 개념과 특징 ····························································· 499
Ⅱ 직무 스트레스 모델 ···································································· 500
Ⅲ 직무 스트레스의 원인과 결과 ··················································· 501
Ⅳ 직무 스트레스 관리 ····································································· 503
제4장 동기부여 관리 506
Ⅰ 동기부여의 개념과 중요성 ························································· 506
Ⅱ 동기의 유형 ·················································································· 506
Ⅲ 동기부여 이론 ·············································································· 507

제10편 이직관리
제1장 이직의 개념 517
Ⅰ 이직의 개념 ··················································································· 517
Ⅱ 이직의 유형 ··················································································· 517
제2장 비자발적 이직의 관리 (고용조정) 519
Ⅰ 고용조정의 개념과 원인 ····························································· 519
Ⅱ 고용조정의 효과와 문제점 ························································· 520
Ⅲ 고용조정의 전략 ··········································································· 521
Ⅳ 퇴출자를 위한 전직지원제도 ····················································· 528
제3장 자발적 이직의 관리 (전직관리) 531
Ⅰ 자발적 이직의 기능 ····································································· 531
Ⅱ 자발적 이직 이론 ········································································· 533
Ⅲ 이직비용과 적정이직률 ······························································· 536
Ⅳ 이직의 원인과 대책 ····································································· 538

제11편 노사관계관리
제1장 노사관계의 개관 544
Ⅰ 노사관계의 개념과 특성 ····························································· 544
Ⅱ 노사관계의 발전형태 ··································································· 545
Ⅲ 노사관계 분석 모형 ①：노사관계 시스템(IRS) ·················· 546
Ⅳ 노사관계 분석 모형 ②：전략적 선택(KKM) ······················· 550
Ⅴ 노사관계전략 ················································································· 552
Ⅵ 노사관계 관리 ··············································································· 555
Ⅶ 직장생활의 질 ··············································································· 558
제2장 노동시장 562
Ⅰ 노동시장의 개념 ··········································································· 562
Ⅱ 노동시장의 특성 ··········································································· 562
Ⅲ 노동시장의 분절 ··········································································· 563
제3장 노동조합 565
Ⅰ 노동조합의 개념과 본질 ····························································· 565
Ⅱ 노동조합의 기능 ··········································································· 567
Ⅲ 노동조합의 가입방법(shop system)：노동조합의 단결력과
안정성 ···························································································· 570
Ⅳ 노동조합의 유형 ①：조합원의 자격요건에 따른 구분 ········ 571
Ⅴ 노동조합의 유형 ②：단위조직들의 결합방식에 의한 분류················· 577
Ⅵ 노동조합의 영향 ··········································································· 579
제4장 단체교섭 583
Ⅰ 단체교섭의 개념 ··········································································· 583
Ⅱ 단체교섭의 기능 ··········································································· 585
Ⅲ 단체교섭의 구성요소와 절차 ····················································· 586
Ⅳ 단체교섭의 전략적 접근 ····························································· 588
Ⅴ 단체교섭의 구조 ··········································································· 593
제5장 단체협약 598
Ⅰ 단체협약의 개념 ··········································································· 598
Ⅱ 단체협약의 기능 ··········································································· 598
Ⅲ 단체협약의 성립 ··········································································· 599
Ⅳ 단체협약의 관리 ·········································································· 600
제6장 노동쟁의와 쟁의행위 603
Ⅰ 노사갈등 ························································································ 603
Ⅱ 노동쟁의의 개념과 구분 ····························································· 604
Ⅲ 노동쟁의 쟁점유형 ······································································· 605
Ⅳ 노동쟁의 조정제도 ······································································· 605
Ⅴ 쟁의행위의 개념과 결정이론 ····················································· 608
Ⅵ 쟁의행위의 유형 ··········································································· 610
제7장 경영참가 612
Ⅰ 경영참가의 개념과 목적 ······························································ 612
Ⅱ 경영참가의 문제점 ······································································· 614
Ⅲ 경영참가 제도의 유형 ································································· 615
제8장 자본참가 616
Ⅰ 자본참가의 개념 ··········································································· 616
Ⅱ 자본참가의 유형 ··········································································· 616
제9장 성과참가 624
Ⅰ 성과참가의 개념 ··········································································· 624
Ⅱ 성과참가의 유형 ··········································································· 624
제10장 의사결정참가 632
Ⅰ 의사결정참가의 개념 ··································································· 632
Ⅱ 의사결정참가의 분류 ··································································· 632
Ⅲ 의사결정참가의 제도 ··································································· 634

제12편 21세기 기업경영
제1장 기업윤리 646
Ⅰ 기업윤리의 개념과 중요성 ························································· 646
Ⅱ 윤리경영의 필요성 ······································································· 647
Ⅲ 윤리경영의 접근법 ······································································· 648
Ⅳ 윤리경영 실천을 위한 구조와 시스템 ····································· 649
Ⅴ 윤리적 인적자원관리 ··································································· 650
제2장 국제 인적자원관리 653
Ⅰ 국제 인적자원관리의 개념과 중요성 ········································ 653
Ⅱ 국제 인적자원관리의 특징과 과제 ············································ 653
Ⅲ 국제 인적자원관리의 3차원 ······················································ 655
Ⅳ 국제 인적자원관리의 유형 ························································· 657
Ⅴ 국제 인적자원관리의 주요 쟁점사항 ······································· 659
Ⅵ 해외 파견근로자 관리 ································································· 661
제3장 지식정보혁명 664
Ⅰ 지식정보혁명의 개념과 의미 ····················································· 664
Ⅱ 노동환경의 5대 변화 ·································································· 664
Ⅲ 인적자원관리의 기능별 대응 ····················································· 665