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Preface ix
Acknowledgments xi Value Merchants: Doing Business on Demonstrably Superior Value 1 Conceptualize Value: Focusing on What Matters 21 Formulate Value Propositions: Identifying Potentially Valuable Points of Difference 41 Substantiate Value Propositions: Demonstrating and Documenting Superior Value 59 Tailor Market Offerings: Creating Naked Solutions with Options 81 Transform the Sales Force into Value Merchants: Selling on Value, Not Price 107 Profit from Value Provided: Earning an Equitable Return 135 Prosper in Business Markets: Being a Value Merchant 165 Relating Customer Value and Price 183 PeopleFlo EnviroGear Pump Customer Value Model 187 Notes 191 Index 197 About the Authors 217 |