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01 Introduction to the Balanced Scorecard 1 02 Definition of Terms: What is a Balanced Scorecard? 5 03 Evolution 13 04 The E-Dimension 23 05 The Global Dimension 33 06 The State of the Art 41 07 In Practice 59 08 Key Concepts and Thinkers 77 09 Resources 89 10 Ten Steps to Making Balanced Scorecards Work 97 Frequently Asked Questions (FAQs) 107 Index 111 |
Nils-Goran Olve is Adjunct Professor at Linkoping University and an independent consultant based in Stockholm, Sweden. His books on the Balanced Scorecard, Performance Drivers and Making Scorecards Actionable, were published by Wiley and translated into eight languages.
Anna Sjostrand is a consultant based in South Sweden. Her background is in communications and international marketing.