Acknowledgments
Introduction
Part I The Impact of Emotional Intelligence on Coaching and Development

1 ?Understanding Emotional Intelligence
The Emergence of Emotional Intelligence: Why Sheer Brainpower Just Isn't Enough
Defining Emotional Intelligence
Lynn's Model of Emotional Intelligence
Mastery of Mission, Vision, and Guiding Principles
Self-Awareness and Self-Control
Empathy
Social Expertness
Personal Influence
Skills Application
Reflections

2 ?The Role of Emotional Intelligence in Professional Success
Emotional Intelligence and the Complexity of Work
Emotional Intelligence and High IQ Professions
Emotional Intelligence and Leadership
Matching Emotional Intelligence to the Position: The Simmons EQ Profile
Reflections

3 ?How Emotional Intelligence Raises the Bar for Coaching
The Scarcity of Coaching in the Workplace
Why Managers Don't Coach As Often As They Should
The Impact of Emotional Intelligence and Coaching Provided by Managers
Performance Management vs. Coaching for Emotional Intelligence
Reflections

4 ?Coaching and the Diversity of the Human Experience
The Influence of Genetics
Growing Up in a Small Town
Formative Circumstances and Experiences
Everyone Has a Story
Reflections

Part II Coaching Fundamentals

5 ?Personal Connections: Laying the Foundation for Coaching
Work and Leadership in the Industrial Age
Sweeping Change: Leadership in the Information Age
Can Coaching Have an Impact on Emotional Intelligence?
Five Requirements for Effective Coaching
Reflections

6 ?Coaching: Improving Your Descriptive Skills
Good CoachingMakes Performance Appraisals Easier
Describing Performance: Elemental Skills for Coaching
Describing Performance in Need of Improvement
Describing Performance That Meets Your Expectations
Skill Development

7 ?So Now What Do You Say? A Structured Format for Coaching
Opening Statement
Observation
Impact
Request
Skill Development

Part III From Theory to Practice: Coaching in the Real World

8 ?Praise: Such a Small Effort--Such a Huge Return
Delivering Praise
Why Don't Managers Praise More?
Guidelines for Effective Praise
Structured Format for Praise
Praise to Acknowledge Performance
Praise to Acknowledge Emotional Intelligence
Reflections
Skill Applications

9 ?Corrective Coaching for Job Performance
Questions Often Asked About Corrective Coaching
Formulating Corrective Coaching
Examples of Corrective Coaching for Performance
Skill Development
Skill Applications

10 ?Corrective Coaching to Develop Emotional Intelligence
Core Beliefs
Behaviors That Require Coaching
Four Steps in Coaching for Emotional Intelligence
Spontaneous Coaching
Skill Development
Skill Applications

11 ?Preparing for a Formal Coaching Interview
Gathering and Recording Information