이미 소장하고 있다면 판매해 보세요.
|
Acknowledgments
Introduction PART ONE THE FUNDAMENTALS Chapter 1: Why Measurement Is So Powerful Chapter 2: When Measurement Goes Bad Chapter 3: Why Measurement Goes Bad Chapter 4: Beginning the Transformation Chapter 5: Creating A Positive Context of Measurement Chapter 6: The Focus of Measurement Chapter 7: The Integration of Measurement Chapter 8: The Interactivity of Measurement PART TWO ADVANCED TOPICS Chapter 9: Measurement Leadership Chapter 10: Learning About and from Measurement Chapter 11: The Uses and Abuses of Measurement Technology Chapter 12: Performance Measurement Maturity Chapter 13: Transformational Measurement: Now Is the Time to Take Action Chapter 14: Transformational Measurement Action Plans (TMAPs) Epilogue: How to Begin Transformational Measurement in Your Organization The Need for Measurement Leadership Notes Bibliography Index |