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Table of Model Letters
PART ONE : COMMUNICATIONS 1. American business style 2. Letter format 3. Request Letters 4. Replies 5. Social business letters 6. Sales and public relations letters 7. News releases 8. Complaints, Claims, and adjustments 9. Credit and collection letters 10. In-house correspondence 11. Business reports and proposals 12. Employment correstpondence PART TWO : USAGE 13. The basic sentence 14. Building sentences 15. advanced sentence structure 16. Subject-verb agreement 17. Verb Forms 18. Mechanics PART THREE : IMPORTANT DETAILS 19. Culture and customs 20. Addressing dignitaries APPENCICES 1. STATE ABBREVIATIONS 2. A GLOSSARY OF BUSINESS TERMS 3. ANSWERS TO EXERCISES IN PART TWO : USAGE INDEX |