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Preface Introduction 1. Due diligence: Mapping and analysis of your stakeholders 2. Integration: From stakeholder maps to financial and operational performance 3. Personal: Stakeholder relationships are personal relationships 4. Learning: Humility in adapting to negative feedback in a necessarily imperfect strategy 5. Openness: Strategic communications to reinforce trust and reputation 6. Mindset: Externally facing long-term organizational culture Conclusion: 12 traps to avoid Endnotes About the author Index |