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Introduction Connect-Convey-Convince 1 1 CONNECT Managing Attention 5 10 Signs You May Be a Weak Connector 7 Chapter One Why Connect? 11 Chapter Two Stay in Their Moment 17 Chapter Three Frontload 29 Chapter Four Goldilocks Candor 43 Connect Review and Action Plan 54 2 CONVEY Managing Information 59 10 Signs You May Be a Weak Conveyor 61 Chapter Five Why Convey? 65 Chapter Six The Eyes Trump the Ears 71 Chapter Seven Talk in Triplets 83 Chapter Eight Tell Stories 91 Convey Review and Action Plan 99 3 CONVINCE Managing Action 103 10 Signs You May Be a Weak Convincer 105 Chapter Nine Why Convince? 109 Chapter Ten Sound Decisive 115 Chapter Eleven Transfer Ownership 127 Chapter Twelve Adjust Your Energy 137 Convince Review and Action Plan 150 Putting It All Together 155 About the Author 159 Acknowledgments 161 Index 165 |