Part I: Writing
Chapter 1: What is Good Writing?
Chapter 2: Developing a Good Style
Chapter 3: Using Examples and Comparisons
Chapter 4: Making Your Page Look Inviting
Chapter 5: Making Your Main Point Easy to Find
Chapter 6: Preparing Executive Summaries
Chapter 7: Illustrating Your Ideas
Chapter 8: Getting Beyond Periods and Commas
Chapter 9: Learning Common Sense Rules
Chapter 10: Making the Most of Email
Chapter 11: Writing for the Web
Chapter 12: Preparing a R?sum? and Cover Letter
Chapter 13: Documenting Your Sources

Part II: Speaking
Chapter 14: What is Business Speaking?
Chapter 15: Using Good Techniques of Delivery
Chapter 16: Developing a Clear Structure
Chapter 17: Designing Visual Aids
Chapter 18: Giving a Presentation Using a Computer
Chapter 19: Rehearsing, Setting Up the Room, and Overcoming Nervousness
Chapter 20: Preparing an Annotated Presentation
Appendix A: Final Project: Learning Computer Techniques
Appendix B: Final Project: Creating Reports
Appendix C: Commonly Confused Words