List of Figures. Foreword. Acknowledgments.Part I - Why Do It?
1. Let Them Tell You What Will Work - How Oral History Can Improve Public Policies and Programs
2. Standing on the Shoulders of Giants - Oral History as a Field
3. Case Studies Where Oral History Has Improved Policies and Programs, Locally and Globally Part II - Doing Your Own Oral History to Improve a Policy or Program - The Step-by-Step Guide
4. Your Own Oral History Project to Improve a Public Policy or Program - Planning It Stategically
5. Planning the Logistics of Your Oral History Project
6. Doing Your Oral History Interviews
7. Using Your Oral Histories to Influence the Policy or Program Part III - Twenty-First Century Solutions
8. Twenty-First-Century Solutions - Oral History as a Resource for Meeting the Complex Policy Challenges Ahead. Appendices. Some Key Concepts in This Book.Index.