Foreword ix

Introduction: Problem Solving for the Challenges of the Twenty-First Century xiii

Chapter 1 Learn the Bulletproof Problem Solving Approach 1
A straightforward seven-step process is the key to bulletproof problem solving.

Chapter 2 Define the Problem 31
Take time upfront to fully understand the problem and its context.

Chapter 3 Problem Disaggregation and Prioritization 49
Cleave the problem into manageable parts.

Chapter 4 Build a Great Workplan and Team Processes 87
Drive your workplans from hypotheses to action for efficient problem solving.

Chapter 5 Conduct Analyses 111
Start with summary statistics and heuristics to find simple answers to complex problems.

Chapter 6 Big Guns of Analysis 135
Employ sophisticated tools of analysis with confidence when they are needed.

Chapter 7 Synthesize Results and Tell a Great Story 179
Synthesize your analysis and turn it into a compelling narrative.

Chapter 8 Problem Solving with Long Time Frames and High Uncertainty 195
Add tools to address issues of long time frames and uncertainty.

Chapter 9 Wicked Problems 235
Unpick wicked problems to yield surprising insights.

Chapter 10 Becoming a Great Problem Solver 253
The magic of the bulletproof process is now yours.

Appendix: Blank Worksheets for You to Try 259

About the Authors 265

Acknowledgments 267

Index 271