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How to Read This Book vii Preface xiii Who is This Book For? xvii Introduction xxi A Repeatable Path xxii Why a Second Decade? xxiv The Four Steps: A New Path xxix Getting Started Chapter 1: The Path to Disaster: A Startup is Not a Small Version of a Big Company 1 Chapter 2: The Path to the Epiphany: The Customer Development Model 19 The Customer Development Manifesto 31 Step One: Customer Discovery Chapter 3: An Introduction to Customer Discovery 53 Chapter 4: Customer Discovery, Phase One: State Your Business Model Hypotheses 69 Chapter 5: Customer Discovery, Phase Two: “Get Out of the Building” to Test the Problem: “Do People Care?” 189 Chapter 6: Customer Discovery, Phase Three: “Get Out of the Building” and Test the Product Solution 227 Chapter 7: Customer Discovery, Phase Four: Verify the Business Model and Pivot or Proceed 257 Step Two: Customer Validation Chapter 8: Introduction to Customer Validation 277 Chapter 9: Customer Validation, Phase One: “Get Ready to Sell” 291 Chapter 10: Customer Validation, Phase Two: “Get Out of the Building and Sell!” 357 Chapter 11: Customer Validation, Phase Three: Develop Product and Company Positioning 413 Chapter 12: Customer Validation, Phase Four: The Toughest Question of All: Pivot or Proceed? 429 The Startup Owner’s Manual “Site” Map 465 Appendix A: Customer Development Checklists 469 Appendix B: Glossary 531 Appendix C: How to Build a Web Startup: A Simple Overview 541 Acknowledgements 549 About the Authors 553 Index 557 |