PREFACE FOREWORD ABOUT THE CONTRIBUTORS Making Banking Technology Spending Pay: Key Success Factors Kevin J. Merz and Joseph Rosen Developing a Successful Technology Plan Steven P. Williams Designing a Technology Architecture and Strategy Jim Dempster Understanding Bank Technology - The Customer and Expectation Dan M. Fisher Why the Internet Is Crucial to Bank Executives Fred Squier Addressing Fraud and Security in Electronic Commerce Neil Cooper and David Cohen Risk Management - A Survey of Available Technology Patricia A. Owens A Strategic Approach to Outsourcing Bill Bradway Making Outsourcing Work: 10 Steps to Negotiating the Right Contract Carl A. Faulkner Managing the Bank's Networks and Personal Computers Jeffrey D. McKeever Technology's Impact on the Mortgage Industry Thomas R. Grich and James Milligan Technology's Role in Mergers and Acquisitions Christopher Aivazian Regulatory Issues and Their Impact Steven M. Roberts and Robert M. Pribble INDEX