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1. Marketing Strategy: A First Principles Approach
PART I. ALL CUSTOMERS DIFFER 2. Marketing Principle #1: All Customers Differ → Managing Customer Heterogeneity PART II. ALL CUSTOMERS CHANGE 3. Marketing Principle #2: All Customers Change → Managing Customer Dynamics PART III. ALL COMPETITORS REACT 4. Marketing Principle #3: All Competitors React → Managing Sustainable Competitive Advantage 5. Marketing Principle #3: Managing Brand-based Sustainable Competitive Advantage 6. Marketing Principle #3: Managing Offering-based Sustainable Competitive Advantage 7. Marketing Principle #3: Managing Relationship-based Sustainable Competitive Advantage PART IV. ALL RESOURCES ARE LIMITED 8. Marketing Principle #4: All Resources Are Limited → Managing Resource Trade-offs 9. Marketing Strategy: Implementing Marketing Principles and Data Analytics |