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Introduction ix
I The Shift from Relative to Absolute 1. From Relative to Absolute 3 2. The Decline of "Irrationality" 18 3. New Patterns in Consumer Decision Making 33 4. Why We're Bullish About Absolute Values 44 II How Marketing Changes Forever 5. When Brands Mean Less 59 6. Satisfaction, Loyalty, and the Future of Past Experience 77 7. Absolute Diffusion: From Pinehurst to Pinterest 89 8. Pointless Positioning and Persuasion 101 III A New Framework 9. The Influence Mix 115 10. Communication: Match Your Customers' Influence Mix 133 11. Market Research: From Predicting to Tracking 147 12. Segment Evolution: From Susceptible to Savvy 163 13. The Future of the Absolute 173 14. Absolute Business: A Final Word 184 Acknowledgments 193 Notes 195 Index 221 |