Introduction: Navigating Cultural Differences and the Wisdom of Mrs. Chen 1
1. Listening to the Air: Communicating Across Cultures 29
2. The Many Faces of Polite: Evaluating Performance and Providing Negative Feedback 61
3. Why Versus How: The Art of Persuasion in a Multicultural World 89
4. How Much Respect Do You Want?: Leadership, Hierarchy, and Power 115
5. Big D or Little d: Who Decides, and How? 143
6. The Head or the Heart: Two Types of Trust and How They Grow 163
7. The Needle, Not the Knife: Disagreeing Productively 195
8. How Late Is Late?: Scheduling and Cross-Cultural Perceptions of Time 219
Epilogue: Putting the Culture Map to Work 243
Acknowledgments 255
Notes 259
Index 263