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Preface Acknowledgement Authors Chapter 1 Introduction to Lean and the Importance of Cultural Change Chapter 2 Management Support Chapter 3 Hoshin Kanri Chapter 4 The Tools Chapter 5 Building a Sustainable Lean culture Case Study: Process Improvementr Chapter 6 Business Process Management Cast Study Chapter 7 Employing Hoshin Kanri to Drive Lean Implementation and Culture Change Chapter 8 Continuous Improvement Toolkit |