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Acknowledgments ix
Introduction xi Chapter 1 Influencers: Who They Are and Why You Need Them 1 Chapter 2 The Two-Ounce Culture: Why Smart Brands Sample 37 Chapter 3 What Makes You Talkable? Finding Your Brand's Story 61 Chapter 4 Strategic Corporals: How and Why to Train Your Brand Ambassadors 91 Chapter 5 A Matter of Patience: Measuring Word of Mouth Marketing 115 Chapter 6 Big Data: The Stories Within the Numbers 127 Chapter 7 Save Your Money: Word of Mouth Marketing and Small Businesses 137 Chapter 8 Myths, Lies, and Misconceptions 159 Chapter 9 Talking to Your Boss About Word of Mouth Marketing 179 Appendix: The Measurement Experts 199 Notes 213 Index 215 |
Ted Wright