Series Foreword vi
Acknowledgments xiii
Introduction 1
Part1 Social Innovation and Design
1. Innovation, toward a New Civilization 9
Social innovation 9
Distribute and resilient systems 17
Multiple sustainable qualities 22
An emerging civilization? 25
2. Desing in a Connected World 29
Conventions and design 29
Problem solving and sense making 33
Diffuse and expert design 37
Design mode map 40
Emerging design cultures 43
Social innovation in design 47
Design, a new description 53
3. Design for Social Innovation 55
What it is 55
What It is not 63
How it works 67
A new design knowledge 71
Part 2 Collaborative People
4. Collaborative Organizations 77
New social forms 77
Collaborating by choice 83
Enabling ecosystems 90
5. Collaborative Encounter 93
Dimensions of collaborative encounters 93
Mapping collaborative encounters 105
Collaborative encounters, in practice 110
Part 3 Making Things Happen
6. Making Things Visible and Tangible 121
Mapping and amplifying 121
Creating stories 125
Scenario building 129
Visual Tools for Social Conversations (12 Visual Examples) 133
Credits 147
7. Making Things Possible and Probable 151
Supportive environments 151
Networked governance 157
Places for experiments 161
8. Making Things Effective and Meaningful 165
Problem solving 165
Sense making 170
Trust building 173
9. Making Things Replicable and Connected 177
Small, local, open, connected 177
Replicating as scaling out 180
Connecting as scaling up 185
10. Making Things Local and Open 189
Place making 189
Places and resilience 191
Planning by projects 195
Cosmopolitan localism 202
Design for a New Culture 203
Notes 205
Index 235