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Author's Note xi
Introduction xiii Part I Assess 1. Leonardo da Vinci and Losing Your Mind 3 The Importance of Seeing What Matters 2. Elementary Skills 23 Mastering the Fine Art of Observation 3. The Platypus and the Gentleman Thief 37 Why No Two People See Things the Same Way 4. Delta Employees Do It on the Fly 60 The Who, What, When, and Where of Objective Surveillance 5. What's Hiding in Plain Sight? 83 Seeing the Forest and the Trees Part II Analyze 6. Keep Your Head on a Swivel 115 Analyzing from Every Angle 7. Seeing What's Missing 144 How to Prioritize Like an Undercover Agent Part III Articulate 8. Making Your Unknown Known 175 How to Avoid Communication Breakdowns 9. Big (Naked, Obese) Sue and the High School Principal 211 How to See and Share Hard Truths Part IV Adapt 10. Nothing Is Black-and-White 239 Overcoming Our Inherent Biases 11. What to Do When You Run Out of Gurneys 258 How to Navigate Uncertainty Conclusion: Master Work 273 Acknowledgments 278 Notes 282 Illustration Credits 304 Index 308 |
Amy E. Herman
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