1. Introduction ? Relational Business Model: Building Resilience and Sustainability Through Inter-Organisational Collaboration Section
1. Foundations of Relational Business Models: Pathways to Value Creation and Resilience
2. Defining the Business Model: Foundations and Key Elements
3. Defining the Concept of a Relational Business Model through the Service Profit Chain Framework
4. Achieving Resilience Through the Relational Business Model
5. The Impact of Organisational Trust on Resilience and Business Performance of R&D-Intensive Companies Operating in Service Industries
6. Resilience and Value Creation in B-to-B Asymmetric Relationships ? the Perspective of Small Companies Section
2. New Technologies and Digitalisation as a Source of Resilience and Performance
7. The Degree of Openness of an Innovative Business Model Based on New Technologies and Competitive Advantage
8. Facilitating Value Co-Creation in B-to-C Relationships through Digital Media and Its Impact on the Company’s Business Performance
9. Building Trust through Digital Content Marketing Co-Creation in B-to-B Relationships Section
3. Fostering Sustainable Development Through Relationships
10. Fostering Companies’ Sustainability Through Relationships: Mapping the State of the Art and Setting the Directions of Further Research
11. Towards Sustainability: Exploring Structural and Market Characteristics of Triple Bottom Line-Oriented Companies
12. Exploring the Role of Sustainability Communication for Company Performance
13. Inter-organisational and Social Relationships in Sustainable E-Commerce
14. Sustainable Relational Business Models: Efficiency, Effectiveness, and Resilience as Key Performance Dimensions