The Problem
1. Sort Out theThree Conversations

Shift to a Learning Stance
The "What Happend?" Conversation
2. Stop Arguing About Who's Right : Explore Each Other's Stories
3. Don't Assume The Meant It :
4. Abandon Blame : Map the Contribution System

The Feelings Conversation
5. Have Your Feelings (Or They Will Have You)

The Identity Conversation
6. Ground Your Identity : Ask Yourself What's at Stake
7. What's Your Purpose? When to Raise It and When to Let Go
8. Getting Started : Begin from the Third Story
9. Learning : Listen from the Inside Out
10. Expression : Speak for Yourself with Clarity and Power
11. Problem-Solving : Take the Lead
12. Putting It All Together