How to Write "Better" Business Letters, Fourth Edition

This practical instruction guide shows you how to write effective business letters of every kind. It will also help you make optimal use of word processing software and teach you to communicate professionally on the Internet. Youll find more than 70 examples of model letters, including credit applications, letters of inquiry, orders of goods and services, formal business announcements, letters of recommendation, and sales promotional letters of the type used by direct marketers. The newly expanded chapter on e-mail correspondence will help you design an effective rsum for Internet presentation.