Introduction : Writing Electronically

PART 1: E-MAIL EXCHANGE
1. Select the Right Medium to Communicate
2. Follow the Rules of E-Mail Etiquette to Create Proper Image
3. Compose Clear. to-the-Point Messages
4. Aim to Get Attention for Your Own E-Mail
5. Manage High-Volume E-Mail Effectively
6. Become Savvy About E-Mail Mechanics
7. Make Sure You're Legal

PART 2: THE E-WRITING CULTURE
8. Counterproductive Comunication Habits

PART 3 : WRITING ON PAPER OR ONLINE
9. Step 1 : Consider Your Audience for the Proper Approach
10. Step 2 : Anticipate Special Reader Reactions
11. Step 3 : Outline Your Message Functionally
12. Step 4 : Develop the First Draft Quickly

PART 4. STEP 5 : EDIT FOR CONTENT AND LAYOUT, GRAMMAR, CLARITY, CONCISENESS, AND SYLE

13. Edit for Content and Layout
14. Edit for Grammar
15. Edit for Clarity
16. Edit for Conciseness
17. Edit for Style

PART 5. LET'S GET TECHNICAL
18. Guidelines for Document Variations on the MADE Format
Derectives
Transmittals
Requests for Voluntary Action
Negative Responses
Complaints
Apologies
Accomplishment or Status Reports

19. Meeting Minutes
20. Service and Inspection Reports
21. Procedures
22. Formal Technical Reports
23. Proposals
24. Websites

A Final Note to the Reader
Bibliography
Appendix A : Grammar Glossary
Appendix B :Answers to Spelling Awareness Exercise
Acknowledgments
Other Resources By Dianna Booher Avalable from Booher Consultants
For More Information
Index