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Acknowledgments xi
The Trouble with Success You Are Here 3 Enough About You 11 The Success Delusion, or Why We Resist Change 16 The Twenty Habits That Hold You Back from the Top The Twenty Habits 35 The Twenty-First Habit: Goal Obsession 99 How We Can Change for the Better Feedback 111 Apologizing 136 Telling the World, or Advertising 142 Listening 147 Thanking 157 Following Up 161 Practicing Feedforward 170 Pulling Out the Stops Changing: The Rules 179 Special Challenges for People in Charge 199 Coda: You Are Here Now 221 Appendix 225 Index 231 |