Foreword Donald J. Trump
Introduction: How I Became Donald Trump's Negotiator
What Is Negotiation ... Really?
Keys to Negotiating like Donald Trump
Hone Your Personality: Build Trust, Friendship, and Satisfaction with the Other Side
Probe to Learn What the Other Side Wants, Flush Out Weaknesses, and Uncover Important Information
Be a Master Salesman: Create Bold Solutions to Problems and Convince the Other Side They're Getting More Than They Ever Expected
Control the Pace of the Negotiation: Use Timing, Deadlines, Delays, and Deadlocks to Your Advantage
Harness the Power of Human Nature: Psychological Negotiating Tactics
Information Is Power: Become the Expert on the Topic You're Negotiating
Keep Multiple Solutions in Mind: Remain Flexible and Creative about What You Need and Want
Win through Discipline: The Deal Book, We-They List, POST Checklist, and Other Powerful Planning Tools
Strategies for Special Situations
Power Negotiating Tactics and Countermeasures
Negotiating with Difficult People
Get Tough Strategies ... and When to Use Them
Dos and Don'ts of Skilled Negotiators
Telephone and E-Mail Negotiation Tips
When to Use Nonbinding Letters of Intent or Memoranda of Understanding
The Most Intricate Deal I Ever Negotiated
Six Tactics for Increasing Your Power in a Negotiation
Index