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Foreword Dr. Stephen R. Covey
The One Thing That Changes Everything Nothing Is as Fast as the Speed of Trust You Can Do Something About This! The First Wave-Self Trust: The Principle of Credibility The Cores of Credibility Integrity Are You Congruent? Intent What's Your Agenda? Capabilities Are You Relevant? Results What's Your Track Record? The Second Wave-Relationship Trust: The Principle of Behavior The Behaviors Talk Straight Demonstrate Respect Create Transparency Right Wrongs Show Loyalty Deliver Results Get Better Confront Reality Clarify Expectations Practice Accountability Listen First Keep Commitments Extend Trust Creating an Action Plan The Third, Fourth, and Fifth Waves-Stakeholder Trust The ThirdWave-Organizational Trust The Principle of Alignment The Fourth Wave-Market Trust The Principle of Reputation The Fifth Wave-Societal Trust The Principle of Contribution Inspiring Trust Extending "Smart Trust" Restoring Trust When It Has Been Lost A Propensity to Trust Notes and References Index |
Stephen M. R. Covey
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