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Part I : The Saving Remnant
1. Successful American Companies Part II : Toward New Theory 2. The Rational Model 3. Man Waiting for Motivation Part III : Back to Basics 4. Managing Ambiguity and Paradox 5. A Bias for Action 6. Close to the Customer 7. Autonomy and Entrepreneurship 8. Productivity Through People 9. Hands-On, Value-Driven 10. Stick to the Knitting 11. Simple Form, Lean Staff |